PlainVPN
Privacy Policy
Your privacy is essential to us. This policy explains how we collect, use, and protect your personal information.
Data We Collect
- Email Address: Collected during registration to manage your account and send service updates.
- User ID: Generated to identify your account within our system securely. This ID helps with troubleshooting and service management.
- Product Interaction: We log your interactions with our app (e.g., connection events) to improve the user experience and diagnose potential issues.
How We Use Your Data
- To provide and maintain our VPN service.
- To process your subscription and account information.
- To analyze usage trends and enhance our service performance.
- To send service-related notifications and updates.
Data Security
We implement industry-standard encryption to protect your personal data and ensure it is only accessible to authorized personnel.
Data Retention
We retain your data only as long as necessary to provide you with our service and comply with legal obligations. You may request the deletion of your account data at any time by contacting our support team.
Your Rights
- Access and Correction: You can update your email or personal data via the account settings in the app.
- Data Deletion: Contact us to request the deletion of your data.
- GDPR Compliance: We provide additional privacy controls for users in the European Union.
Third-Party Services
We do not sell your data to third parties. Your information may be shared with payment processors or legal authorities only if required by law.
Changes to This Policy
We may update this policy as needed. Any changes will be reflected on this page, and you will be notified via email or an in-app notification.
Contact Us
If you have questions about this privacy policy, please contact us:
- Email: [email protected]
- Phone: +38123456 (9 AM - 5 PM)
- Live Chat: Visit our website for live support.